Shop open! Free gift wrap on all December orders.

FAQ

General

Elontaival is based in northern Finland, and all orders are sent from here. Most items available in the shop are also for sale at conventions! Check coming conventions from the Conventions-page!

Shipping

Orders are shipped untracked in letter mail. Most orders are shipped in Priority mail to ensure it gets quickly to you! Orders are sent generally multiple days a week, not including times when I'm out of town for a convention abroad, or with products that have the pre-order tag! Pre-orders always have an approximate arrival time in the listing info.

Approximate shipping times:

Finland: 3€ - 3 to 5 business days

Europe and UK: 4,5€ - 6 to 16 business days

International: 4,5€ - 10 to 30 business days.

Feel free to check in if your order takes longer than the estimate!

I will ship anywhere in the world!

Returns, refunds and exchanges

As my items are mostly custom made or small run items, I can't promise returns or exchanges for most sales. In any case if you're unhappy with your order, please contact me (elontaival@gmail.com) so we can work this out together! c: